Concept:

All candidates for these courses are required to complete the JCC pre-testing. This assessment instrument, modeled after some of the industry's most adept parts managers, is used to identify and scale a candidate's characteristics relative to those with proven success in this field. Students learn from day one that parts management requires more than a basic understanding of equipment. This is entry-level content designed to lay the foundation of the knowledge, skills and attitudes one must posses to be part of an after sales leadership team.

Features & Benefits:

This kind of industry specific selection/training process can help you develop your management team of the future and insulate your operation against the quick or unexpected loss of a key manager.

Students in this course learn:

• The role and responsibilities of the parts leader
• Systems and procedures for analysis and process improvement
• Basic dealership and departmental financial and accounting
• Departmental management practices
• Leadership and coaching skills
• Whole Dealership and departmental operational systems, procedures and work flows
• Organizational behavior and alignment
• Employee and customer service strategies

Year 1 Curriculum: 3 modules (out of season)
Introduction to the Leaders Roles and Responsibilities	Introduction to Participative Management and Coaching Styles	Understanding Dealership Financial and Operational Management
The role of the leader/manager in the dealership Preparing for the job: strengths and challenges Defining the parts department best practices Definition of the skill sets that create success Breaking the stereotype of the role The responsibilities of the manager in the dealership Self evaluation of key skill sets and career path planning Customer expectations and how to manage them	Leadership attributes of successful parts managers The difference between leading, managing and coaching Methods to improve student key skill sets Coaching high and low performers in your department Day to day organization and time management strategies How to work with and through other departments How to professionally handle conflict Establishing and communicating expectations for technician performance	Financial relationships in the Dealership Basic financial and accounting terminology JCC's Report Card® system and how its utilized Work flows, organization, and daily responsibilities Asset management practices Budget and forecasting concepts Best practices

JCC Lines of Service
JCC Campus	Private Consulting	Peer to Peer Programs
Dealer Candidate Aspiring Parts Manager Aspiring Service Manager	M&A Services Aftermarket Profitability Data Services	North American Multi-Location Profitability