Aspiring Series® - For Service

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Aspiring Series® - For Service

The Aspiring Series is to help determine if someone has the capabilities to become a manager. Check out the Aftermarket Leadership Courses for your more experienced or seasoned Service Managers. Call JCC for a detailed description of these courses.

Concept:

The primary goal of the Aspiring Series® is to identify entry-level service manager and leadership candidates who are equipped with fundamental skills necessary to be considered for a position as a service manager/leader of an equipment dealership. We build a foundation for the candidate so he or she understands the scope of responsibilities and skill sets necessary to flourish in the position.

All candidates for these courses are required to complete the JCC pre-testing. This assessment instrument, modeled after some of the industry's most adept service managers, is used to identify and scale a candidate's characteristics relative to those with proven success in this field. Students learn from day one that service management requires more than a basic understanding of equipment. This is entry-level content designed to lay the foundation of the knowledge, skills and attitudes one must posses to be part of an after sales leadership team.

Features & Benefits:

Instead of trial by fire, dealers now have a method to take personnel through a learning mechanism that will provide the foundation for success. Enrolling candidates into the course will help a dealer define career paths and determine compatibility to after sales leadership roles for employees, as well as provide a comparative baseline for future positions in the dealership. JCC will provide the tools, both objective and subjective, to evaluate the likelihood of enduring success for a service leader candidate.

This kind of industry specific selection/training process can help you develop your management team of the future and insulate your operation against the quick or unexpected loss of a key manager.

Students in this course learn:

The role and responsibilities of the service leader
Systems and procedures for analysis and process improvement
Basic dealership and departmental financial and accounting
Departmental management practices
Leadership and coaching skills
Whole Dealership and departmental operational systems, procedures and work flows
Organizational behavior and alignment
Employee and customer service strategies

Year 1 Curriculum: 3 modules (out of season)
Introduction to the Leaders Roles and Responsibilities Introduction to Participative Management and Coaching Styles Understanding Dealership Financial and Operational Management

The role of the leader/manager in the dealership

Preparing for the job: strengths and challenges

Defining the service department best practices

Definition of the skill sets that create success

Breaking the stereotype of the role

The responsibilities of the manager in the dealership

Self evaluation of key skill sets and career path planning

Customer expectations and how to manage them
Leadership attributes of successful service managers

The difference between leading, managing and coaching

Methods to improve student key skill sets

Coaching high and low performers in your department

Day to day organization and time management strategies

How to work with and through other departments

How to professionally handle conflict

Establishing and communicating expectations for employee performance

Financial relationships in the Dealership

Basic financial and accounting terminology

JCC's Report Card® system and how its utilized

Work flows, organization, and daily responsibilities

Asset management practices

Budget and forecasting concepts

Best practices

JCC Lines of Service
JCC Campus	Private Consulting	Peer to Peer Programs

Dealer Candidate Aspiring Parts Manager Aspiring Service Manager	M&A Services Aftermarket Profitability Data Services	North American Multi-Location Profitability